Refund & Cancellation Policy

Cancel anytime

You can cancel your subscription at any time, without giving a reason and at no cost:

• on Edge, from your account page: choose "Cancel subscription" and confirm on Verotel's secure page;
• or directly with Verotel, as explained in the confirmation email they sent you after your purchase.

If anything gets in the way, email hello@edgeritual.app and we'll cancel it for you.

What happens when you cancel

Cancelling stops the automatic renewal. You won't be charged again, and Premium stays active until the end of the period you've already paid for; the date is shown on your account page. After that, Edge goes back to the free version: the free tools and the free sessions keep working as before.

You can subscribe again whenever you like.

Right of withdrawal

Premium gives you immediate access to digital content. At checkout, you expressly ask for that immediate access and acknowledge that you therefore lose your 14-day right of withdrawal. That's why we don't refund a period once access has started just because you've changed your mind — except in the cases below, or where the law requires it.

When we refund

We refund you, in full or in part, if:

• Premium doesn't work because of a problem on our side, and we can't fix it within a reasonable time after you report it;
• you were charged twice for the same period, or charged after you had cancelled;
• we end your subscription or discontinue Premium without any fault on your part (we then refund the unused part of the period);
• the law gives you a right to a refund in any other case.

For a technical problem, contact us at hello@edgeritual.app within 14 days of the charge and tell us what doesn't work (device, browser, what you see). We'll first try to fix it; if we can't, we refund the charge. For a duplicate charge or a charge after cancellation, contact us as soon as you notice it.

Refunds are issued through Verotel, to the payment method you used. How long the refund takes to appear on your statement depends on your bank.

Yearly plan

The yearly plan works the same way: one payment for twelve months, renewed automatically for another year unless you cancel. You can cancel at any time during the year: access continues until the end of the year you paid for, and you won't be charged for the next one.

We don't refund the unused months of a yearly period once access has started, except in the cases listed above. If we ever change the yearly price, we'll email you at least 30 days before it applies to your renewal.

Chargebacks

If something is wrong with a charge, please contact us before disputing it with your bank: we can usually sort it out faster, and a refund through Verotel reaches you without the delays of a dispute.

When a chargeback is filed, the Premium access linked to that payment is suspended while it is resolved. If a chargeback is unjustified, we may contest it with the record of your purchase.

Contact us

Email hello@edgeritual.app with:

• your access code (EDGE-XXXX-XXXX), or the email address you used to pay and the date of the payment;
• what you'd like us to do and, for a technical problem, a short description of it.

We reply as quickly as we can, usually within a few business days.

Edge, —